Welcome to Chama. Your privacy matters to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.chama.au or interact with our services.

We are committed to being transparent, protecting your data, and respecting your rights. If you have any questions, feel free to contact us anytime at hello@chama.au.

1. Who We Are

We are Chama, a digital marketing agency based in Australia, built on the pillars of strategy, creativity, and authentic human connection. Our mission is to empower purpose-driven brands to grow with clarity and intention.

2. What Information We Collect

We may collect the following types of personal information:

• Contact Information – name, email address, phone number

• Business Details – company name, industry, website URL

• Usage Data – pages visited, time on site, traffic sources

• Communications – messages you send via our forms or email

• Marketing Preferences – your opt-in choices for our emails and resources

We only collect information that is relevant and necessary to deliver and improve our services.

3. How We Collect Your Information

We collect information through:

• Direct Interactions – when you complete a form, contact us, or subscribe to our mailing list

• Automated Technologies – cookies, analytics tools, and third-party tracking (e.g. Google Analytics, Meta Pixel)

• Third-Party Services – when you engage with us via social media, integrations, or booking tools

We respect your consent and give you choices wherever possible.

4. Why We Collect Your Information

We use your data to:

• Provide and personalise our services

• Respond to your inquiries and requests

• Send relevant updates, insights, and resources

• Improve your website experience through analytics

• Meet legal and regulatory obligations

We never sell your data. Ever.

5. Who We Share Your Information With

We only share your personal information with:

• Trusted third-party providers (e.g. analytics, email platforms) that help us operate our business

• Legal or regulatory bodies, if required by law

• Team members and collaborators under strict confidentiality

All third parties must meet our data protection standards.

6. Data Storage & Security

Your information is stored securely using trusted platforms. We take reasonable steps to protect your personal data from misuse, loss, unauthorised access, and disclosure.

We retain your information only for as long as necessary to fulfil the purposes outlined here, unless otherwise required by law.

7. Your Rights & Choices

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent at any time for marketing communications

• Lodge a complaint if you believe your privacy has been breached

To exercise your rights, contact us at contact@chama.au.

8. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and improve our services. You can manage your cookie preferences through your browser settings at any time.

9. International Visitors

While Chama operates in Australia, some of our tools and systems may store data outside the country. We ensure these services comply with international data protection standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We recommend reviewing this page regularly to stay informed.

11. Contact Us

If you have questions, concerns, or feedback, we’d love to hear from you:

📧 Email: contact@chama.au
🌐 Website: www.chama.au

At Chama, we don’t just respect your privacy – we honour it.
Because building trust is the first step to creating something real.